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Funky Felines

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       01276 475668

        Sales_support@funky-felines.co.uk

Terms and Conditions


Making a Purchase

You can purchase items on-line using PayPal or you can choose to pay by cheque or postal order.  We will post orders made using a Postal Order within 48 hours of receipt but will need to wait for cheque's to clear before posting. This may take up to 5 working days.

When you place an order online we will send you an email notification confirming the order you have placed with us. We will aim to dispatch your order within 48 hours.  

If your need any assistance with an order please phone or email us.  Our contact details are below.

 

Payment

We accept payment using all major credit and debit cards.  Cards will be charged at the time of the order.  We will aim to dispatch postal order and card order within 48 hours of receipt .  Orders paid for by cheque will not be dispatched until after the cheque has cleared, which may take up to 5 working days.

 

Card Security

We use a Roman Cart shopping cart which is secured by VeriSign EV SGC SSL certificates.  The address bar on the checkout page will turn green on compatible browsers showing that the page is secure.  We use PayPal to process orders so do not have any access to card details.

 

Out of Stock Items

If any item is out of stock, we will inform you, on receipt of the order, of the expected delivery date. You have the option to cancel your order if the delay is not acceptable to you and we will issue a refund.  If the item becomes permanently unavailable we will issue a full refund for that item.

 

Returns Policy

If you are not happy or satisfied with any purchased items we offer a full refund within 28 days of purchase, refunds are not possible after the 28 day period. If you return the goods or instruct us that you intend to return the goods within 7 working days we will provide a full refund, including initial delivery charges, upon receipt of the goods.  After the 7 working day cooling off period the refund will cover the cost of the item, but not postage and packaging costs. Unless an item is faulty, we can only take back goods which are unused and where packaging has not been opened. If you require a refund please email sales_support@funky-felines.co.uk or phone 01276 475668 before sending back the items. We will need the following details;

 

  • Your name
  • your e-mail address
  • If you ordered via Roman Cart we will need your receipt ID
  • Details of the product you are retuning, eg; type and style
  • Your reasons for returning the product

 

All items should be sent by recorded delivery as this will be your proof of postage. The customer is responsible for the return shipping costs. Please use suitable packaging and address it to: Funky Felines, 33 Yaverland Drive, Bagshot, Surrey, GU19 5DX.  We will contact you to confirm when we have processed your return.  Funky Felines can not accept any responsibility for damage of products caused by the customer.

This does not affect your statutory rights as a consumer.

 

Contact Us

You can email any questions, comments or suggestions to us at sales_support@funky-felines.co.uk, or phone us on 01276 475668.

Our postal address is: 33 Yaverland Drive, Bagshot, Surrey, GU19 5DX.


 

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future with any marketing information and will not forward your details onto any other third party other than for the purpose of delivering your order.

The type of information we will collect about you includes:

 

  • your name
  • address
  • email address

 

We will never collect sensitive information about you without your explicit consent.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser.  You can usually modify your browser to prevent this happening by going to Tools, Internet Options, Privacy' and selecting to block cookies.  The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions or comments about privacy, you should contact us.