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Funky Felines

Cat ToysCatnipCollarsDog SafetyDog ToysBedding

       01276 475668

        sales_support@funky-felines.co.uk

Cookie & Privacy Policy

At Funky Felines we understand how important your privacy and private information are.  When you place an order with us we do need you to provide some personal details to enable us to fulfil your order.  We will now try to explain what information we need, how we use it and how we keep it safe.


The information we ask for

  • Name - For processing card payment details and as a contact for sending your order
  • Billing address - required for processing card payments
  • Delivery address - the address you would like your orders sent to.
  • Email address - to enable us to contact your to confirm your order, ask any questions about it and provide order updates.
  • Telephone number - to enable us to contact you about your order
  • How did you hear about us - to give us an idea of how customers are finding out about us


Placing an order

When you decide to place an order you will be transferred to our secure checkout pages which are managed through RomanCart.  When you pay for your order using a credit or debit card you will be transferred to PayPal which is a secure site where you can input your card details.  Your card details are processed by PayPal and are not shared with us at any time.  Order confirmation emails are sent by PayPal and RomanCart through our email account which is run by our website host who have confirmed that they are compliant with the General Data Protection Regulations (GDPR).


Disclosure of your information

The two Partners of Funky Felines, Chris and Kate are the only people who have access to your personal information, apart from card details which we do not have any access too.  We do not share your information with any other third parties except for the purpose of posting your order with a delivery company such as Royal Mail, Parcels 2 Go and Hermes.  We only provide them with a name and address for the delivery of your order.

Unless we are required to do so by law, we will not share share, sell, or distribute any of the information you provide to us without your consent.


Accessing and updating your information

You have the right to see what information we hold about you and to ask us to make amendments to your information to make sure it is accurate and up to date.  You may also ask us to delete any information we hold about you.  If you would like to access, update or delete your information you can email us at sales_support@funky-felines.co.uk.


Storage of your information

Order records are stored electronically in RomanCart (our shopping cart provider) and PayPal who process our orders.  No credit or debit card details are accessible by us.  We are required to store order records for 7 years for tax purposes.  Paper copies of invoices are stored in a locked filing cabinet and are shredded after 7 years.


Marketing

We do not carry out any email, postal or telephone marketing so will only contact you to ask a question about an order you have placed, update you on the progress of an order.  We will also contact you to respond to any queries you may have.


Use of cookies

A cookie is a piece of information in the form of a very small text file that is placed on an internet user's hard drive.

At Funky Felines we use cookies to track the contents of a shopping basket from the initial selection of a product to checkout and we track the patterns of behaviour of visitors to our site.  This is to help us to improve our site and is not used for advertising.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

If you have any questions/comments about privacy, you should contact us.